Bookings

Bookings may be made by contacting ACTTnow directly via telephone, email, or message via our website www.acttnow.com. Telephone bookings should be confirmed in writing where requested.

Candidate names, along with other relevant information requested and purchase orders must be confirmed within 7 working days prior to the course commencement.

No contract between ACTTnow and the customer exists until a purchase order has been accepted in writing.

Provisional bookings may be taken pending deposit, full payment or written purchase order received and acknowledged. Bookings where a deposit, full payment or written purchase order has been received will have priority over a provisional booking.

Prices

All prices quoted are exclusive of VAT unless advised otherwise.

Payment

Payment can be made via BACS or invoice, or through our website’s secure payment system.
No refunds will be given for candidates who fail to attend or complete the course or who do not achieve the required standard. No refunds will be provided for E-learning courses if the licence has been issued and the course started.

Payment Terms

Our standard payment terms require payment in full, or if agreed a 20% deposit of the total course price taken at the time of booking to secure your place. The remaining balance will become due no later the 28 days before the commencement of the course.

Our standard credit terms for account customers are 30 days from the invoice date or otherwise in accordance with any credit terms agreed between us.

Should a credit customer application be unsuccessful following a credit check with a suitable credit reference agency we will provide a proforma invoice and payment will be required before your course to confirm payment has been received.

ACTTnow reserves the right to claim interest and compensation for debt recovery costs at the statutory rate in accordance with UK legislation.

Transfers/Changes

Transfer to a course taking place on another date will be treated as a cancellation followed by a new booking and the cancellation charges below will apply.

E-Learning Courses

Licences for e-learning material will not be allocated until payment in full has been received.

A refund will only be offered if the course hasn’t been accessed before 14 days of allocation, after this a refund will not be offered.

Courses purchased cannot be transferred to another candidate. Transfers to another course cannot be made.

Customer Cancellation

If you cancel a booked course, the following charges will apply:

• More than 10 days prior to the course start date – full refund or no charge if paying by invoice.

• 6-10 days prior to the course start date – 50% of the course fee will be refunded or charged if paying by invoice.

• 5 days or less prior to the course start date – no refund will be given or 100% charge if paying by invoice.

Cancellations must be made in writing by post, fax or email and received by the course date prior to the course commencing.

If a delegate does not attend a booked course and has not cancelled it, this will be treated as a cancellation by the customer with no notice given and will be billed in full.

ACTTnow Cancellation

ACTTnow reserves the right to cancel any course, change a date or venue. In the event of any course being cancelled by us, a full refund of any fees will be given.

If the minimum number of candidates required to run a course hasn’t been achieved ACTTnow will cancel the course and contact you to inform you of this with alternative dates suggested to rebook if you choose.